Digital reports
Because report access and chart metrics can be delivered immediately after payment, completed digital-report purchases are generally final. Please confirm the song, chart, and reporting period in your cart before checkout.
When a refund may be available
TIRC will review duplicate charges, a report that cannot be delivered because of a technical error, or a purchase where the selected report was materially unavailable at the time of payment. TIRC may resolve the issue with a corrected report, account credit, or refund as appropriate.
When a refund is not available
A refund is generally not available because a song did not rank, had fewer spins than expected, the customer selected the wrong available song or period, or the report did not produce a desired promotional or commercial result.
Request window
Contact TIRC within seven days of the charge. Include the account email, order reference, song, chart period, and a short description of the problem. This does not limit rights that cannot legally be waived.
How to request help
Use the Contact page and select Billing and Spin Trak reports. Approved refunds are returned through Stripe to the original payment method; bank processing time can vary.